GYM & MEMBERSHIP FAQS
We are open 24 hours, 7 days a week.
We have a number of images on our website which will give you a good idea of the quality of our gym, but please feel free to drop in and see us. You can show yourself around or we can give you a tour of the club – it’s up to you! At NRG there is no hard sell, no lengthy forms to fill in or sales people who won’t give you the prices when you ask.
There actually is no catch!
You are not contractually tied to us for any specific period of time. You can cancel your membership at any time. Just give us 30 days notice and we will do the rest.
Our entire joining process is completed online on this website. Please click here to join.
- A friendly smile from our team when you visit the club
- Brightly lit and secure workout spaces
- Great equipment
- Featured workout zones to help you exercise easily
- Shower and toilet facilities
- Qualified personal trainers (if you need them!)
- Chill out areas with comfy seating
- Lockers, but please bring your own padlock. Though they’ll be available for purchase in our vending machines should you forget
- Carefully selected and affordable nutritional drinks which are great after an “NRG” workout
- Towels and other items to buy should you need them
We offer a host of classes which are led by some of the best instructors. Our classes include Spin, Abs, HIT, NRG Burn, Pilates and Yoga to name a few.
Yes, we have great personal trainers with extra special skills to help you with any area you need a little extra guidance and they come with bags of personality! Sessions can be booked at reception at an additional cost and can be taken one-on-one or one-to-many, it’s up to you!
The first payment will taken immediately on joining.
The next payment will be a direct debit one month after joining.
If you join during a pre-sell of a new site, your first payment is taken immediately to secure your Founder Membership. The next payment being a month after opening.
Members are kindly requested to ensure that you have adequate funds in your account for the monthly membership direct debit. Inadequate funds in your account will result an administration charge by Harlands (our direct debit collection partner)
If you need help, don’t be shy to ask! We are here for you. All members, if requested, will receive a 30 minute group equipment orientation session which is designed to help get you started. You can book this when joining or through the club itself.
If you are new to the gym and want a personalised programme designed, we would recommend you book an introductory session with one of our excellent personal trainers.
Please remember your membership card, a padlock, sweat towel and a bottle of water to stay hydrated. Should you forget any of the above we can sort you out at the club. We have computer terminals to retrieve your membership number and vending machines for everything else.
Preferably something comfy! Light, breathable clothes are recommended and leave a little room to move in! Men, please cover your bare chests by wearing a T-shirt. Also wear only closed shoes such as cross-trainers or running shoes.
Yes, we play music in the gym. You can also follow the news on the television while using some of the cardio equipment.
All member information is treated with the utmost care and is encrypted before we send it to the server and backed up daily.
Please don’t worry. Unlike other affordable gyms, our gyms are always staffed throughout the day and we will have a high supervisory presence. We also operate a pin entry system to access the gym. Under no circumstances can your pin be shared. Furthermore, the gym is monitored by CCTV to provide further peace of mind to members.
Sure – please feel free to take up a single day’s membership in the Join Us section on our homepage. Single day memberships will be available when the clubs have opened.
We want to ensure all our members receive the same great customer service. However, if you feel that the gym is not for you then members can provide 30 days notice to cancel their membership via email to your club stating your name, membership details and reason for leaving – you will then receive an email to complete the cancellation.
NRG is back and we can’t wait to welcome you all to the gym!
The safety of our members and staff remains our #1 priority and our team has been working hard to prepare the gyms for re-opening and to ensure we are adhering to the government guidelines and advice, whilst providing you with a welcoming environment in which to work out in.
Here’s what to expect when you return to the gym…
Arriving at the gym
Entrance points will be well signposted and members will be asked to scan in using a barcode to ensure contactless entry. Please take note of social distancing markers placed outside the gym if you need to queue.
Social distancing measures will be in place with signs throughout the gyms. We would ask members to follow these guidelines at all times. This may include some equipment being unavailable – this is for your safety so please do not use equipment that is marked ‘out of order’.
Keeping equipment clean and sanitised
We have increased the cleaning resource across all our gyms, but we would also ask that our members do what they can to help us maintain a safe training environment. You will see cleaning stations located around the gym – here you’ll find sanitising spray and paper towels for you to use when you have finished using a piece of equipment and we ask that all equipment (including weights, functional equipment and mats) is cleaned after every use.
Use of changing rooms & shower facilities
Whilst our changing rooms will be open, we would ask that these are only used when absolutely necessary. If you do need to use them, please adhere to social distancing guidelines and allow plenty of space between you and fellow members. If the changing rooms get too busy, we will ask members to wait so where possible, please arrive ready to train.
If you’re feeling unwell…
If you’re feeling unwell then we request that you don’t visit your NRG GYM until you are feeling better or, if you have COVID-19 symptoms or have tested positive for coronavirus, that you follow the government guidelines regarding self-isolating and do not attend the gym until you are outside of the quarantine period.
If you show signs of being unwell when at the gym, you may be asked to leave by a member of the team. Please ensure that if you cough or sneeze, you do so in a way that best mitigates the spread of germs and that you wash your hands immediately after.
If you have any questions or concerns then we’re here to help – contact your club using the details on our website and a member of the team will be able to assist.
We know things will feel different but we will get through this together!
My first visit
This unique pin access code is for your use only and must not be distributed or shared with anyone else. For the safety of our members, anyone found to have shared their unique pin will have their membership cancelled. Offenders found using a paying member’s pin will receive an on the spot fine of £7. We take the safety of our members seriously and have 24/7 CCTV security at each of our sites.
Yes this is available from our fully qualified Level 3 personal trainers. Please visit us in-gym or email us at email@example.com for more information and special offers on personal training packages.
Inductions are free! Members can book an induction in-gym or via email at firstname.lastname@example.org
Yes there is disabled access in all of our gyms.
Once you have signed up, you will be emailed your pin number for access to the gym. Pop down to the gym and our freindly staff will provide you with an induction if you require one to get you NRGised!
Equipment and facilities
Please don’t worry. Unlike other affordable gyms, our gyms are always staffed and we will have a high supervisory presence. We also operate a pin entry entry system to access the gym. Under no circumstances can membership pin numbers be shared as a photo is directly linked to each member upon entry and displayed. Furthermore the gym is monitored by CCTV to provide further peace of mind to members.
Please see each gym page for where the nearest car parking is.