Gym Reopening Information & FAQs

NRG GYMS will re-open on Saturday 25th July and we can’t wait!

Whether you’re an existing member or looking to join one of our gyms, the following information should answer any questions you have ahead of re-opening.

WHAT WILL HAPPEN TO MY MEMBERSHIP WHEN THE GYM RE-OPENS?

If you are currently a member your membership will only be reactivated from the day we re-open which is scheduled for 08:00 on July 25th. This means you’ll have immediate access to the gym, all equipment and performance zones.

It also means that any direct debit payments will continue to be taken out on the same day of the month as before.

Until we re-open your membership remains frozen and you won’t be charged anything.

I AM NOT A MEMBER YET. CAN I JOIN NOW AND START TRAINING WHEN YOU OPEN?

Yes you can! And if you join before we re-open you can secure our exclusive offer, which means you’ll pay just £9.99 for the first month. Simply sign up online and your membership will start on the first day we re-open.

When will NRG Gyms re-open?

We will be opening our gyms at 8am on Saturday 25th July. We will have staff on-hand to ensure that we can answer any questions and make you feel comfortable on your return to the gym. The gyms will close at 8pm on the 25th July and will open again between 8am and 8pm on Sunday 26th July.

Initially we will not be open 24/7 but we will be opening extended hours. As guidelines and operational procedures are updated and members and staff become accustomed to these updates we will continue to review our plans with the intention to re-open 24/7 in due course. 

In the first phase of re-opening our opening hours will be:

  • Monday – Friday: 7am – 10pm
  • Saturday & Sunday: 8am – 8pm

Will I Have to book a slot to visit the gym?

You won’t need to book a time slot to use the gym, but all members must use the pin entry system to gain access, as this is essential for us to manage and review ongoing capacities as well as to adhere to the governments strict Track and Trace requirements. 

We will not be putting a time cap on the time you spend in the gym. We believe the gyms are big enough to ensure everyone that wants to train can, while we will continue to monitor usage levels to ensure we don’t exceed the maximum number of people training at any one time based on the governments guidelines.

What do I do if I have forgotten my pin number?

It is essential that we are able to monitor usage and capacities as well as adhering to the governments Track and Trace guidelines hence the requirements to use the pin entry system on arrival. If you have forgotten your pin number, you can email your respective gym in advance of opening and they will send this to you. 

If you arrive and you do not know your pin number, you can request assistance at the front entrance and a member of the team will be able to share with you your pin number before you are allowed to gain entry. 

Will i be required to wear a mask whilst using the gym?

Masks are currently not a requirement of the latest government guidelines on the use of indoor fitness facilities and therefore wearing a mask while in the gym is not a requirement.

WHAT CHANGES WILL I NOTICE IN THE GYM?

We have tried to keep the changes to the gyms to a minimum whilst ensuring that in every area of the gym, we meet the latest government guidelines to ensure you can train safely. Please visit our dedicated members’ page for advice and information on what to expect on your return to the gym.

DO I NEED TO DO ANYTHING DIFFERENTLY WHEN TRAINING IN THE GYM?

Our main requests will be to maintain social distancing at all times, to clean your hands regularly throughout your workout and to clean all equipment (including weights, functional equipment and mats) after use, using the materials provided in each zone.

Water fountains will be in use but only to fill up your own water bottle. Alternatively, vending machines will still be in use and cleaned regularly allowing you access to bottled water.

We will also ask all our members that feel ill, have a fever or any other potential COVID-19 symptoms to stay at home and maintain appropriate social distancing and self-isolation.

WILL THE CHANGING ROOMS BE OPEN?

The changing rooms including showers will be open but we would ask that you limit use of the changing rooms and we encourage you to come to the gym changed and ready to train. If you can’t then the changing rooms remain open for use and will be cleaned regularly by our team.

Initially, saunas will remain closed until further notice until it is safe for us to open these facilities again. 

When will group exercise classes start?

Please note that our group exercise classes will start from Monday 3rd August. This will include all external instructor led classes. We will be running a reduced timetable until further notice and all classes can be booked via the App. 

Capacities will be reduced to maintain social distancing so please book early to avoid disappointment. The new timetable will be available and updated via your gym’s specific webpage

will the mma gyms at nrg gym watford and nrg gym lewisham be open?

At the current time, the MMA clubs at Watford and Lewisham will also re-open on Saturday 25th July. These facilities are governed by the UK government’s guidelines on elite athlete training. If you have any specific questions, please contact the gym directly.

I AM UNSURE / UNABLE TO COME BACK TO THE GYM YET. CAN MY MEMBERSHIP STAY FROZEN?

Yes it can. We know that for some members the timing to re-join won’t be right just now and so we are happy to continue to keep any existing gym membership frozen. Just email your gym directly and they will be able to assist with this request. Click here to contact the gyms by email.  

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT RE-OPENING?

Just email your individual gym or message your gym on social media and we will aim to get back to you as soon as we can.

The above plans are subject to change based on the latest advice and instructions from the UK government and Public Health England.

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